Returns Policy – Lady’s Cashmere
Returns Eligibility
We accept returns within 30 days of purchase. Items must be:
- Unworn and unused
- In original packaging
- With all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
The following cannot be returned:
- Final sale items (marked as such)
- Gift cards
- Personalized/customized items
- Items purchased from third-party retailers
Return Process
- Initiate your return through our online portal
- Pack items securely in original packaging
- Affix the prepaid return label (US customers only)
- Drop off at designated carrier location
Refund Timeline
- Processing time: 5-7 business days after receipt
- Refund method: Original payment form
- Sale items refunded at purchase price
International Returns
- Customers outside the US are responsible for return shipping costs
- Customs/duties fees are non-refundable
- Please mark as “Returned Goods” to avoid additional charges
Exchanges
We currently offer refunds only. For a different size/color, please place a new order.
Damaged/Defective Items
Contact us within 7 days of delivery for assistance with:
- Manufacturing defects
- Shipping damages
- Incorrect items received
Store Credit Option
Alternatively, you may choose to receive store credit valid for 12 months.
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